When making comments in Way We Do, you can use an @mention to send an instant notification to the person you mention.
Using @mentions enables you to stay connected with the team you're working with in Way We Do.
Where can I use @mentions? You can use an @mention in two places:
Activated Checklist Comments: use @mentions to communicate with your fellow Collaborators
In Review: use @mentions to communicate with your fellow Reviewers
This article will cover how to use @mentions in an Activated Checklist Instance.
@mentions in an Activated Checklist Instance
You can @mention anyone who has been added as a Collaborator on a checklist instance.
To @mention someone:
Type the @ symbol in to the comment field
This will display a list of all Collaborators you can mention
Choose the person(s) you want to send this comment to
Continue typing your comment
The notification of the @mention will not be sent until you confirm the comment
Once confirmed, the notification is sent via email instantly
Email notification
Any Collaborators that have been @mentioned will receive an email with the subject [Employee Name] has mentioned you in a comment in [Company Name]'s process platform.
The email will contain a message that details:
Who mentioned you
In which Checklist Instance they mentioned you
What the message says
A Respond Now link to take you to the comment in the Checklist Instance
Select Respond Now to go to the Activated Checklist Instance
You may need to log in
You'll be directed to the checklist step the comment is on, with the instruction panel open for you to see the comment
Comment Character Count
Comments in Activated Checklists are limited to 2000 characters (including space and punctuation).
To help you see where you're at, a counter will show how many characters you've used.
As you get closer to 2000, the color will change to orange to warn you. This happens at 1601.
Once you reach 2000, your screen and the counter will go red, there will be a negative number to indicate how many characters over you are, and you're unable to confirm the comment.
